Client/Server Technical Analyst

US-IL-Mt. Sterling | US-MO-Chesterfield
Job ID
Category (Portal Searching)
Information Technology


Location: Chesterfield, MO or Mt. Sterling, IL      Department: Information Technology    Reports To: Systems Support Manager


Your Role: The Client/Server Technical Analyst implements, administers and maintains systems at Dot Foods. These systems include servers, operating systems, and backup and recovery programs. You, also, troubleshoot and resolve system problems and service requests. You provide high-level technical support for unresolved help desk issues.

  • Mentor Helpdesk personnel on issue analysis and resolution
  • Research, evaluate, and recommend software and hardware products
  • Perform root cause analysis and develop checklists for typical problems
  • Install and maintain servers and server operating systems and documents server infrastructure changes
  • Report on system performance, utilization, compliance while writing and maintaining detail systems documentation
  • Monitor server backup and recovers jobs
  • Translate user and/or systems requirements into functional technical specifications
  • Maintain and troubleshoot network


Role Specifics:

  • Travel – Occasional overnight travel required; ability to independently travel as needed, without restriction, by all modes of transportation, including car, plan or train for customers/vendor calls training or meetings
  • Schedule – Ability to work flexible hours; may include evening hours and weekends to meet the responsibilities of the job


What Can Dot Offer You?

As a family-owned and -operated company for the past 55 years, Dot Foods has created a strong family culture within the business. As a vital part of that family unit, we want to you feel included and respected for any differing ideas. We appreciate those opinions and count on them to make us successful. In addition to an inclusive working environment, we will provide you with:

  • Family ownership that values employees and has a history of success
  • Highly competitive compensation and benefits package
  • Significant advancement opportunities


We Need You To Have:

  • Bachelor’s degree or comparable Dot experience
  • Ability to lift boxes up to 50 pounds
  • Proficient diagnostic and troubleshooting skills
  • Proactive in anticipating and resolving problems
  • Effective analytical thinking and problem solving ability
  • A dedication to eliminating waste in all areas of the position

We’d Like You To Have:

  • Excellent written and verbal communication skills
  • Effective interpersonal skills in working with all departments
  • Ability to multitask and work well under pressure
  • Ability to make recommendations
  • Good attention-to-detail and commitment to quality
  • Ability to work within a team


Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.


EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.



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