IL Customer Service Representative Trainee

Location: Mt Sterling, IL      Department: Sales      Reports To: Customer Service Representative Training Coordinator

Your Role:  Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Provides all customer service functions for multiple customers within a territory.  This involves working closely with a team to include, outside sales, regional teammates and internal customers.

Role Specifics:

• Full-time: Monday – Friday
• During training period, provide coverage for customer service representatives that are out of the office
• Extensive daily problem solving
• Process customer orders over the phone, via fax, or other computer systems
• Responsible for high customer satisfaction through problem solving
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport.
• Working as a team to identify and improve processes for both internal and external customers
• Ability to independently travel as needed without restriction, by all modes of transportation, including car, plane or train for customer/vendor calls, training or meetings

We Need You To Have:

• High School Diploma
• Two years of experience in a customer service environment
• Excellent verbal and written communication skills
• Strong phone contact handling skills and active listening
• Knowledge of basic computer programs such as Microsoft Office, Excel, & Powerpoint

We’d Like You To Have:

• Bachelor’s Degree
• Ability to work flexible hours and overtime
• Prior work in a fast-paced environment where you handle multiple tasks

What Can Dot Offer You?

As a family-owned and -operated company for the past 55 years, Dot Foods has created a strong family culture within the business. As a vital part of that family unit, we want to ensure you feel included and respected for any differing ideas. We appreciate those opinions and count on them to make us successful. In addition to an inclusive working environment, we will provide you with:

• Wage Range: $12.86 - $19.29 per hour
• Significant advancement opportunities
• Competitive medical, dental and vision plans

Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.