• Helpdesk Coordinator-Part Time

    Job Locations US-IL-Mt. Sterling
    Job ID
    Category (Portal Searching)
    Information Technology
  • Overview

    Location: Mt. Sterling, IL        Department: Information Technology       Reports To: Help Desk Supervisor


    Your Role: The Help Desk Coordinator supports internal customers company-wide in the areas of computers, printers, connectivity to the network and client software. You coordinate with other IT teams to resolve issues.

    • Set up and troubleshoot PC and printer hardware, connectivity to networks including wireless, VPN, dial up and DSL
    • Route calls to the IT area responsible for users department
    • Enter tickets and work orders in Help Desk by collecting pertinent information from end user
    • Monitor tickets and work orders assigned to Help Desk team
    • Provide support to standard client software installed at Dot
    • Reset passwords for all systems
    • Conduct periodic customer satisfaction audit
    • Set up user accounts requested through HR Department
    • Applies lean tools and thinking to identify and eliminate waste in all areas of the position

    Role Specifics:

    • Schedule – Part-time; Variable hours, could include nights and weekends


    What Can Dot Offer You?

    As a family-owned and -operated company for the past 55 years, Dot Foods has created a strong family culture within the business. As a vital part of that family unit, we want to you feel included and respected for any differing ideas. We appreciate those opinions and count on them to make us successful. In addition to an inclusive working environment, we will provide you with:

    • Family ownership that values employees and has a history of success
    • A friendly team work environment
    • Competitive wages


    We Need You To Have:

    • Knowledge of Microsoft Office and Windows
    • Knowledge of anit-virus and help desk software preferred
    • Excellent interpersonal/customer service skills

    We’d Like You To Have:

    • Effective written and verbal communication skills
    • Proficient work ethic
    • Professional, positive attitude
    • Effective leadership experience
    • Ability to lift boxes weighing up to 50 pounds


    Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.


    EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.


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