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US-IL-Mt. Sterling

Location: Mt Sterling, IL      Department: Sales      Reports To: Customer Service Representative Training Coordinator

 

Your Role:  Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Provides all customer service functions for multiple customers within a territory.  This involves working closely with a team to include, outside sales, regional teammates and internal customers.

 

 

Role Specifics:

  • Full-time: Monday – Friday
  • During training period, provide coverage for customer service representatives that are out of the office
  • Extensive daily problem solving
  • Process customer orders over the phone, via fax, or other computer systems
  • Responsible for high customer satisfaction through problem solving
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport.
  • Working as a team to identify and improve processes for both internal and external customers
  • Ability to independently travel as needed without restriction, by all modes of transportation, including car, plane or train for customer/vendor calls, training or meetings
Job ID
2017-4843

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